Case Study: Employee Performance Metrics
When the CEO of a shared services technology company was noticing performance inconsistency and elevated turnover within the organization they came to us to understand performance metrics.
OBJECTIVE
The CEO of a shared services technology company was noticing performance inconsistency and elevated turnover within the organization. He and his executive team wanted to discover a way to identify, measure, and monitor performance that would ensure clear communication and performance metrics usable in reviews to create more team engagement.
SOLUTIONS
Our OKR/KPI/Core Success Metrics process was utilized to act as a discovery tool for the executive team. The core tenets of the organization were further developed and organizational success metrics were set, driving a discussion about team vs. individual KPIs and shifting their paradigm around performance accountability. The team utilized their own software to transform account service touchpoints and performance accountability in their organization.
DELIVERABLES
- Executive Interviews
- Company Objective Development
- OKR Development
- Accountability Training
If you need help with the people risks related to performance metrics. contact us.
People Risk Consulting (PRC) is a human capital risk management and change management consulting firm located in San Antonio, Texas. PRC helps leaders in service-focused industries mitigate people risk by conducting third-party people-centric risk analysis and employee needs assessments. PRC analyzes and uses this data alongside best practice to make strategic recommendations to address organizational problems related to change and employee risk. The firm walks alongside leaders to develop risk plans, change plans, and strategic plans to drive the human element of continuous improvement. PRC provides technical assistance, education, training, and trusted partner resources to aid with execution. PRC is a strategic partner of TriNet, Marsh McClennan Agency, Cloud Tech Gurus, Predictive Index, and Motivosity.
