Client Testimonial: PRC Helps Darkroast Design Clone Top Performers

Diane Dye Hansen, CEO of People Risk Consulting sat down with Trevor Pare, Founder of Darkroast Design, to talk about his level of client satisfaction at the end of a consulting engagement.

People Risk Consulting analyzed Darkroast’s top performers and created a system to “clone” their skills, behaviors, attitudes, and mindsets. We then helped them create a highly customized end-to-end hiring process, including assessments and interviewer scripts, that shortened time to hire. We also connected them with Predictive Index, a system they could use for pre-screening the hundreds of resumes they are receiving for their amazing company. People Risk Consulting captured the essence of Darkroast’s unique culture in the hiring process, improving the employee experience from encounter one and interview one – not just day one.

DELIVERABLES

  • Research Methodology to Identify Top Performers
  • Top Performer Profile
  • End-To-End Hiring Process with Hiring Guide, Scripts, and Scorecards
  • Systems Requirements Collection and Demo Comparison – 3 Solutions
  • Selection of Predictive Index as a Hiring Assessment with Technical Assistance
  • Project Plan for Execution

If you want to clone your top performers, we can help. contact us.

People Risk Consulting (PRC) is a human capital risk management and change management consulting firm located in San Antonio, Texas. PRC helps leaders in service-focused industries mitigate people risk by conducting third-party people-centric risk analysis and employee needs assessments. PRC analyzes and uses this data alongside best practice to make strategic recommendations to address organizational problems related to change and employee risk. The firm walks alongside leaders to develop risk plans, change plans, and strategic plans to drive the human element of continuous improvement. PRC provides technical assistance, education, training, and trusted partner resources to aid with execution. PRC is a strategic partner of TriNet, Marsh McClennan Agency, Cloud Tech Gurus, Predictive Index, and Motivosity.

Case Study: Employee Performance Metrics

When the CEO of a shared services technology company was noticing performance inconsistency and elevated turnover within the organization they came to us to understand performance metrics.

OBJECTIVE

The CEO of a shared services technology company was noticing performance inconsistency and elevated turnover within the organization. He and his executive team wanted to discover a way to identify, measure, and monitor performance that would ensure clear communication and performance metrics usable in reviews to create more team engagement.

SOLUTIONS

Our OKR/KPI/Core Success Metrics process was utilized to act as a discovery tool for the executive team. The core tenets of the organization were further developed and organizational success metrics were set, driving a discussion about team vs. individual KPIs and shifting their paradigm around performance accountability. The team utilized their own software to transform account service touchpoints and performance accountability in their organization.

DELIVERABLES

  • Executive Interviews
  • Company Objective Development
  • OKR Development
  • Accountability Training

If you need help with the people risks related to performance metrics. contact us.

People Risk Consulting (PRC) is a human capital risk management and change management consulting firm located in San Antonio, Texas. PRC helps leaders in service-focused industries mitigate people risk by conducting third-party people-centric risk analysis and employee needs assessments. PRC analyzes and uses this data alongside best practice to make strategic recommendations to address organizational problems related to change and employee risk. The firm walks alongside leaders to develop risk plans, change plans, and strategic plans to drive the human element of continuous improvement. PRC provides technical assistance, education, training, and trusted partner resources to aid with execution. PRC is a strategic partner of TriNet, Marsh McClennan Agency, Cloud Tech Gurus, Predictive Index, and Motivosity.

Case Study: Scaling Risk Management

The CEO of an industrial pest management company with three locations and 30 employees wanted to mitigate people risks while scaling the company.

OBJECTIVE

The CEO of an industrial pest management company with three locations and 30 employees wanted to understand how to set up organizational processes in a way that would allow the company to scale. The family-founded organization wanted a trusted advisor to help them mature their operation so they could lean into expansion, aligning day-to-day actions with organizational objectives.

SOLUTIONS

A survey of the company’s current practices was completed along with interviews of key personnel. This included an in-depth review of company objectives, executive level metrics, and how those translated to the front-line. HR processes from interviewing to hiring, onboarding, employee training, and satisfaction were reviewed and rewritten. Technology was reviewed and recommendations were made for moving paper processes online, allowing the organization to scale.

DELIVERABLES

  • Research
  • Recommendations
  • OKR and KPI Alignment
  • HR Process Review
  • HR Process Change Management
  • Technology Review
  • Technology Change Management

If you need help with the people risks related to organizational change risks and barriers to scaling. contact us.

People Risk Consulting (PRC) is a human capital risk management and change management consulting firm located in San Antonio, Texas. PRC helps leaders in service-focused industries mitigate people risk by conducting third-party people-centric risk analysis and employee needs assessments. PRC analyzes and uses this data alongside best practice to make strategic recommendations to address organizational problems related to change and employee risk. The firm walks alongside leaders to develop risk plans, change plans, and strategic plans to drive the human element of continuous improvement. PRC provides technical assistance, education, training, and trusted partner resources to aid with execution. PRC is a strategic partner of TriNet, Marsh McClennan Agency, Cloud Tech Gurus, Predictive Index, and Motivosity.

Case Study: Healthcare Employee and Reputation Risk

The CEO of a network of recovery centers and behavioral health clinics with 100+ employees wanted to understand poor employee reviews on social media.

OBJECTIVE

The CEO of a network of recovery centers and behavioral health clinics with 100+ employees wanted to understand what was happening within the organization to create poor employee and consumer reviews on social media. The goal was to discover the root cause of the poor experiences and improve the satisfaction of clients and employees to enhance service quality.

SOLUTIONS

An annual employee survey custom designed to uncover performance and morale issues was created, distributed, and analyzed with recommendations. This is used to inform an annual continuous improvement plan: internal communication strategy, policy-making, process analysis, and improvement, driving improved training to drive performance. This has given leaders the data they need to address location-specific needs. HRIS review, selection, and adoption planning to define an end-to-end employee experience and process for a paperless HR function.

DELIVERABLES

  • Research
  • Recommendations
  • Internal Team Organization and Strategy
  • Internal Communication Strategy
  • Policy Making
  • Process Analysis
  • Process Improvement
  • Training Improvement
  • Employee Experience Planning
  • HRIS Review and Selection
  • HRIS Adoption Planning

If you need help with the people risks related to employee engagement, employee satisfaction, and reputation risk, contact us.

People Risk Consulting (PRC) is a human capital risk management and change management consulting firm located in San Antonio, Texas. PRC helps leaders in service-focused industries mitigate people risk by conducting third-party people-centric risk analysis and employee needs assessments. PRC analyzes and uses this data alongside best practice to make strategic recommendations to address organizational problems related to change and employee risk. The firm walks alongside leaders to develop risk plans, change plans, and strategic plans to drive the human element of continuous improvement. PRC provides technical assistance, education, training, and trusted partner resources to aid with execution. PRC is a strategic partner of TriNet, Marsh McClennan Agency, Cloud Tech Gurus, Predictive Index, and Motivosity.

Case Study: Fortune 500 Change Risk

A Fortune 500 restaurant franchise improved board presentations, internal communication, and strategic decision-making with people risk research and operational insights.

OBJECTIVE

A Chief Learning and Development Officer and Vice President of Human Resources needed a way to assure communication risks were addressed when rolling out large scale capital initiatives. This included understanding stakeholder-centric risks, including how to address board concerns. People risk analysis laid the groundwork for stakeholder alignment and the activation of successful people operations in times of unprecedented organizational and global change.

SOLUTIONS

PRCs research and storytelling teams combined forces to provide a unique risk-aware communication approach for each initiative, grounded in best practices and research. The strategy guided the successful organization-wide implementation of work groups, capital initiatives, and a post-pandemic recovery plan for the organization’s operations and people function.

DELIVERABLES

  • Research
  • Recommendations
  • Internal Team Organization and Strategy
  • Agendas
  • Presentations
  • Executive Scripts
  • Project Risk Maps

If you need help with the people risks related to internal change management and stakeholder impact, contact us.

People Risk Consulting (PRC) is a human capital risk management and change management consulting firm located in San Antonio, Texas. PRC helps leaders in service-focused industries mitigate people risk by conducting third-party people-centric risk analysis and employee needs assessments. PRC analyzes and uses this data alongside best practice to make strategic recommendations to address organizational problems related to change and employee risk. The firm walks alongside leaders to develop risk plans, change plans, and strategic plans to drive the human element of continuous improvement. PRC provides technical assistance, education, training, and trusted partner resources to aid with execution. PRC is a strategic partner of TriNet, Marsh McClennan Agency, Cloud Tech Gurus, Predictive Index, and Motivosity.