Case Study: Employee Performance Metrics

When the CEO of a shared services technology company was noticing performance inconsistency and elevated turnover within the organization they came to us to understand performance metrics.

OBJECTIVE

The CEO of a shared services technology company was noticing performance inconsistency and elevated turnover within the organization. He and his executive team wanted to discover a way to identify, measure, and monitor performance that would ensure clear communication and performance metrics usable in reviews to create more team engagement.

SOLUTIONS

Our OKR/KPI/Core Success Metrics process was utilized to act as a discovery tool for the executive team. The core tenets of the organization were further developed and organizational success metrics were set, driving a discussion about team vs. individual KPIs and shifting their paradigm around performance accountability. The team utilized their own software to transform account service touchpoints and performance accountability in their organization.

DELIVERABLES

• Executive Interviews
• Company Objective Development
• OKR Development
• Accountability Training

If you need help with the people risks related to performance metrics. contact us.