Case Study: Healthcare Employee and Reputation Risk
The CEO of a network of recovery centers and behavioral health clinics with 100+ employees wanted to understand poor employee reviews on social media.
OBJECTIVE
The CEO of a network of recovery centers and behavioral health clinics with 100+ employees wanted to understand what was happening within the organization to create poor employee and consumer reviews on social media. The goal was to discover the root cause of the poor experiences and improve the satisfaction of clients and employees to enhance service quality.
SOLUTIONS
An annual employee survey custom designed to uncover performance and morale issues was created, distributed, and analyzed with recommendations. This is used to inform an annual continuous improvement plan: internal communication strategy, policy-making, process analysis, and improvement, driving improved training to drive performance. This has given leaders the data they need to address location-specific needs. HRIS review, selection, and adoption planning to define an end-to-end employee experience and process for a paperless HR function.
DELIVERABLES
- Research
- Recommendations
- Internal Team Organization and Strategy
- Internal Communication Strategy
- Policy Making
- Process Analysis
- Process Improvement
- Training Improvement
- Employee Experience Planning
- HRIS Review and Selection
- HRIS Adoption Planning
If you need help with the people risks related to employee engagement, employee satisfaction, and reputation risk, contact us.
