The Power of P.I.E.: A Conversation with Inventor Derek Gable and the Joy of Human Connection

Most CEOs think innovation happens in boardrooms.

Think again.

I had the absolute joy of a conversation with Derek Gable, an inventor with multiple patents who worked alongside the Handlers at Mattel. And what I discovered will challenge everything you think you know about creating breakthrough culture in your organization.

When Real Innovation Meets Real Humanity

Here’s what stopped me cold: Derek didn’t want to talk about his 60+ patents. He didn’t lead with his 16 years at Mattel creating Masters of the Universe, Barbie items, and Hot Wheels. He didn’t even mention being described as “human WD40” for his ability to help organizations become unstuck and more productive.

He wanted to talk about P.I.E.

Not Product-Innovation-Execution. Not Performance-Impact-Excellence.

Positive Interactive Energy.

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And honestly? In a world obsessed with digital transformation and AI efficiency, this landed like a revelation.

Everyone loves P.I.E. And the best part is you don’t need permission, money, or a title to share it. You just pass it forward.

The Uncomfortable Truth About Energy Leadership

I love talking with people who don’t just think about innovation, but live it. Especially the kind of innovators who make things you can hold, play with, and remember. Derek has spent over 55 years creating tangible magic, from toys that spark imagination to security systems that protect families.

But here’s what most leaders miss: The same principles that create memorable products create memorable cultures.

Derek’s approach isn’t theoretical. For over a decade, he’s been a guest speaker in junior high and high schools, presenting to thousands of students. He leads classes titled “I have this great idea but don’t know what to do with it,” mentoring aspiring inventors through the complete development process.

→ Real innovation requires real human connection.
→ Real connection requires intentional positive energy.
→ Real energy requires leaders who choose to be fully present.

In a world that feels more isolated, more negative, and more disconnected by the day, this philosophy stopped me in my tracks. Especially knowing how many executive teams are quietly struggling right now.

The P.I.E. Framework That’s Changing Everything

P.I.E. is simple. Disarmingly so. And maybe that’s why it works.

Here’s Derek’s framework for creating Positive Interactive Energy:

Smile. Your face is a door. Is it open or closed?

Most executives underestimate the power of their physical presence. Your facial expression sets the tone for every interaction, every meeting, every difficult conversation. When Derek worked with high school entrepreneurs through the Chamber of Commerce program, two participants reached National finals, placing fourth and third in consecutive years. Why? Because he taught them that confidence starts with how you show up physically.

Choose happiness. It really is a choice.

This isn’t toxic positivity. This is strategic emotional leadership. Derek describes himself as someone who helps organizations become “unstuck.” But you can’t unstick others if you’re stuck in reactive leadership patterns yourself.

Remember you are human, not a robot. Technology should serve you, not replace real connection.

Derek’s 16-year tenure at Mattel taught him something crucial: the most successful products weren’t just well-engineered. They created emotional connections. The same principle applies to leadership. Your team doesn’t need another perfectly optimized process. They need a leader who remembers they’re leading humans.

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Practice gratitude aggressively. Say please. Say thank you. Say it often.

Notice the word “aggressively.” This isn’t passive appreciation. This is intentional, strategic recognition that transforms team dynamics. Derek has mentored countless inventors, and the ones who succeed aren’t just technically skilled, they’re gracious collaborators.

Talk to people you don’t know. A simple “Hi, how are you today?” matters.

When’s the last time you had an unscheduled conversation with someone three levels down from you? Derek’s success as an inventor came partly from his ability to connect with diverse perspectives. Innovation happens at the intersection of different viewpoints.

Go out of your way to be helpful. Small acts count.

Leadership isn’t just about big strategic decisions. It’s about the accumulation of small, helpful interactions that build trust and psychological safety over time.

Be nice, not grumpy.

This seems obvious, but watch any executive team during a crisis. Stress reveals character. The leaders who maintain positive energy during difficult seasons are the ones who inspire breakthrough performance.

Stop focusing on people’s warts. We all have them. Look for the beauty instead.

This is where most performance management systems fail. They’re designed to identify and correct weaknesses rather than amplify strengths. Derek’s approach flips this: find what’s working and build from there.

Why This Matters More Than Your Strategic Plan

What I love most about Derek’s philosophy is that it feels like play. Like something a toy maker would understand deeply. Joy is designed. Connection is designed. Energy is designed.

And here’s the leadership truth most CEOs miss: Your company culture is being designed whether you’re intentional about it or not.

Every interaction. Every meeting. Every email. Every hallway conversation.

You’re either designing positive interactive energy or you’re defaulting to whatever emerges naturally, which is usually stress, politics, and emotional disconnection.

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Derek’s work at Mattel aligned with Fisher-Price’s “Purposeful Play” philosophy and the Play-Inspire-Educate approach. The same principles that create toys children love for decades can create workplace cultures people remember as career-defining.

The Real ROI of P.I.E. Leadership

Think P.I.E. is too soft for serious business results?

Consider this: Derek didn’t just create products. He created experiences that generated billions in revenue for Mattel. His real estate security innovations have “shaped the security of the real estate industry” according to industry experts. His teaching and mentoring have launched dozens of successful inventors.

The common thread? Positive Interactive Energy that builds trust, sparks creativity, and sustains momentum.

Here’s what happens when leaders embrace P.I.E. principles:

• Feedback becomes honest instead of filtered
• Focus stays sharp because people feel energized, not drained
• Delegation works because trust levels are high
• Innovation accelerates because psychological safety is real
• Retention improves because people actually enjoy coming to work

Your P.I.E. Implementation Strategy

This season, I’m choosing to share more P.I.E. With my clients. With strangers. And yes, with myself. So I created a scorecard of sorts, call it P.I.E. metrics, to support Derek Gable’s method.

Here’s how you start:

Week 1: The Face Check
Literally ask your assistant or a trusted team member: “How do I show up in meetings? What does my face communicate before I even speak?” Get honest feedback. Adjust accordingly.

Week 2: The Gratitude Audit
Track how often you say “please” and “thank you” in a typical day. Most executives are shocked by how rarely these words appear in their leadership vocabulary.

Week 3: The Connection Challenge
Have three unscheduled conversations with people you don’t normally interact with. Ask genuine questions. Listen to their answers.

Week 4: The Energy Assessment
At the end of each day, ask yourself: “Did I add positive energy to my organization today, or did I drain it?” Be honest about the answer.

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The Choice That Changes Everything

Derek Gable has spent over five decades proving that innovation and humanity aren’t opposing forces. They’re complementary strengths that, when combined intentionally, create breakthrough results.

The market isn’t waiting for leaders to feel ready or caught up. And control disguised as leadership is one of the fastest ways to trade momentum for false stability.

But P.I.E. offers a different path. One where you lead with positive energy. Where you create connections that fuel innovation. Where you design culture rather than defaulting to whatever emerges.

Join in if you want. Elevate someone. Feel the difference. And pass it forward.

Your organization’s next breakthrough might not come from your next strategic initiative. It might come from your next human interaction.

The question is: What kind of energy are you designing?


Ready to transform your leadership approach and create breakthrough culture in your organization? People Risk Consulting’s executive programs help leaders implement systematic approaches to positive energy leadership. Learn more about our masterclass and join other executives who are choosing connection over control.

From Fear to Innovation: Implementing AI with Ethical Considerations

In today’s rapidly evolving technological landscape, implementing artificial intelligence requires more than technical expertise—it demands a deep understanding of human concerns and ethical implications. Recent insights from Dr. Diane Dye, CEO of People Risk Consulting and Erron Boes, Vice President of Sales and Marketing for PLTX Global, illuminate how organizations can navigate the complex intersection of AI advancement and employee apprehension.

Addressing Fear Through Meaningful Engagement

Organizations frequently mistake quantitative feedback as a complete picture of employee sentiment toward AI implementation. As Dr. Dye points out, surveys often fail to capture the nuanced fears and ethical concerns that emerge when introducing AI systems.

“When implementing AI, numbers tell only part of the story—ethical considerations emerge through real conversations,” she explains. Bringing in unbiased consultants who understand both the technology and organizational culture can identify potential ethical blindspots and resistance points that quantitative methods might miss.

The Ethical Adoption Curve

The implementation of AI technologies typically follows a pattern of initial excitement followed by ethical questioning and resistance. Erron Boes describes analyzing AI rollouts where this pattern became evident—enthusiasm peaks giving way to valleys of concern about data privacy, decision transparency, and job security.

“Successful AI implementations address ethical considerations proactively rather than reactively,” Boes notes. “Leadership must remain committed to ethical guardrails throughout the process.” When executives consistently demonstrate their commitment to responsible AI use and maintain transparent communication about its purpose and limitations, teams develop trust in the technology.

Aligning Ethical Values with AI Practice

A significant challenge in AI implementation is reconciling an organization’s stated ethical values with actual AI deployment practices. Dr. Dye emphasizes, “If human-centered AI is truly valued, then ethical considerations must be built into every stage of development and implementation.”

Many companies publicly commit to responsible AI while simultaneously prioritizing efficiency and cost-cutting over ethical considerations. This disconnect undermines both employee trust and the long-term sustainability of AI initiatives.

Building Psychological Safety Around AI Innovation

The conversation revealed that psychological safety becomes particularly crucial when implementing AI systems. Employees bring their own experiences and media narratives about AI to every new initiative, often carrying valid concerns about algorithmic bias, surveillance, or job displacement.

“What leaders interpret as resistance to innovation is frequently a legitimate ethical concern,” Dr. Dye observed. Creating environments where employees can voice concerns about AI applications without fear of being labeled as technophobic or obstructionist allows organizations to identify potential ethical issues early and address them appropriately.

Moving Beyond Past Technology Disappointments

How many promising AI initiatives have stalled because previous technological implementations failed to deliver on their promises or created unforeseen problems? Both experts highlighted that acknowledging this history is vital for ethical AI adoption.

Past technology disappointments create understandable skepticism about new AI tools. By incorporating ethical frameworks from the outset and demonstrating a commitment to responsible implementation, organizations can help teams see AI as a tool for augmentation rather than replacement. Watch the full conversation below.

Ethical Considerations as Catalysts for Better AI

The discussion with Dr. Dye and Erron Boes underscored how ethical considerations should not be viewed as obstacles to AI implementation but rather as essential elements that lead to more robust, trustworthy systems. Transformative AI integration happens through ongoing dialogue that bridges technical capabilities with human values and concerns.

By incorporating ethical principles throughout the AI lifecycle, demonstrating transparency in AI decision-making, and ensuring psychological safety for those affected by these systems, organizations can navigate the transition from fear to responsible innovation.

While technological capabilities will continue to advance, the ethical considerations and human element ultimately determine whether AI implementation creates value or undermines trust within an organization. If you need help assessing how to ethical implement AI within your organization, contact People Risk Consulting.

Embracing the Future: Are You AI Adoption Ready?

As businesses worldwide prepare to engage with artificial intelligence (AI) on a deeper level, a pivotal question arises: Is your organization ready for AI adoption? This discussion, led by Fred Stacey and Dr. Diane Dye, dives into the specifics of AI readiness, offering valuable insights into preparing for a future increasingly shaped by AI technology.

Getting Ready for AI: More Than Just Technology

When it comes to bringing AI into an organization, the fundamentals matter more than you might think. Fred Stacey, who’s spent years guiding companies through digital transitions, sees the same mistakes over and over. “Companies get excited about AI but forget about the groundwork,” he says. “You need solid data practices, and more importantly, you need your people on board.”

The Foundation First

What does a company truly need before diving into AI? Dr. Diane Dye paints a practical picture. “Think about your company’s information like a library,” she explains. “If your books are scattered across different rooms, in different languages, with missing pages – that’s going to be a problem.” She points out that successful AI implementation starts with getting your digital house in order, from customer data to internal processes.

But there’s a human side to this preparation that often gets overlooked. Stacey has seen firsthand how fear can derail AI projects. “When people hear ‘AI,’ they often hear ‘I’m going to lose my job,'” he notes. “Being upfront about how AI will actually help them do their jobs better – that’s crucial.”

The People Factor

“Technology is just made up of tools,” Dr. Dye reminds us. “It’s how people use these tools that matters.” She emphasizes that successful AI adoption hinges on emotional intelligence and open dialogue. Companies need to create an environment where employees feel comfortable asking questions and raising concerns about new AI systems.

Both experts stress that leadership sets the tone. Teams need to know it’s okay to share both victories and setbacks as they learn to work with AI. This honest feedback loop helps smooth out bumps in the implementation process.

Looking Ahead

As AI reshapes the workplace, Dr. Dye sees an interesting shift coming. “We’re not moving toward a robot takeover,” she says. “We’re moving toward jobs that emphasize what makes us uniquely human – our ability to connect, empathize, and make nuanced decisions.”

Rather than replacing jobs, AI is more likely to transform them. Stacey and Dye both see this as an opportunity for growth. “The companies that thrive will be the ones that help their people grow alongside AI,” Stacey concludes. “It’s about augmenting human capabilities, not replacing them.”

Watch the Full Interview to Learn More

Conclusion

The AI revolution isn’t coming – it’s already here, reshaping how we work in ways both subtle and profound. But success with AI isn’t just about having the latest technology. It’s about having your data organized and accessible, creating an environment where people feel heard, and being ready to adapt as roles evolve. As Dr. Dye puts it, “AI isn’t about replacing human creativity – it’s about giving it room to soar.”

The real conversation shouldn’t be about whether to adopt AI, but how to do it thoughtfully and well. After all, the goal isn’t to turn companies into tech showcases. It’s to build workplaces where technology and human ingenuity work hand in hand, making both better in the process. If you need help assessing how AI can help drive the performance of your people, contact People Risk Consulting.

Interview: Becky Banasik, Customer Success Executive on Data Utilization to Mitigate Churn Risk and Other CS Risks

Becky Banasik is a customer success leader in startups and private equity who is responsible for consolidating and communicating customer experience data to leadership teams. In this interview, Diane Dye, CEO of People Risk Consulting speaks with Becky about how to identify leading indicators for the lagging indicator, churn risk. She also digs deep to explore how organizational cultures that encourage disclosure can enable employees to be the best stewards of this important data that can save companies millions in lost revenue.

Identifying Leading Indicators for Churn Risk

  • Identify leading indicators for churn risk
  • Prioritize actions to address churn risk alongside other stakeholders

    Data Tracking and Hypotheses
  • Lay groundwork by tracking data and forming hypotheses
  • Refine data analysis over time based on different client segments

    Client Success and Risk Mitigation
  • Focus on communication and value metrics in mitigating churn risk
  • Importance of understanding and scoring value metrics

    Communication Strategies for Risk Mitigation
  • Emphasize the importance of communication in risk mitigation
  • Teach employees to communicate effectively and address issues promptly

    Cross-Industry Application of CX Principles
  • CX principles can be applied across industries
  • Voice of the customer essential for understanding client needs

    Utilizing Data for Decision Making
  • Turn anecdotes into data to influence company decisions
  • Look for themes in data to understand customer behavior

    Collaboration and Data Integration
  • Pulling data from various sources for meaningful insights
  • Importance of integrating data for identifying opportunities and improvements

    Key Takeaway – Hypotheses Testing
  • Have multiple hypotheses and test them quickly
  • Act fast on findings to drive impactful decisions

People Risk Consulting (PRC) is a human capital risk management and change management consulting firm located in San Antonio, Texas. PRC helps leaders in service-focused industries mitigate people risk by conducting third-party people-centric risk analysis and employee needs assessments. PRC analyzes and uses this data alongside best practice to make strategic recommendations to address organizational problems related to change and employee risk. The firm walks alongside leaders to develop risk plans, change plans, and strategic plans to drive the human element of continuous improvement. PRC provides technical assistance, education, training, and trusted partner resources to aid with execution. PRC is a strategic partner of TriNet, Marsh McClennan Agency, Cloud Tech Gurus, Predictive Index, and Motivosity.

Interview: Jen Williams, SVP Customer Experience on Creating High Performing CX Teams

Jen Williams, SVP of Customer Experience, shared insights on maximizing customer experience by treating employees well and leveraging their strengths. Using tools like Clifton Strengths to understand individual strengths contributes to better team performance. Creating a common language around employee development through assessments such as Clifton Strengths fosters diverse high-performing teams.

Williams emphasized the impact of psychological safety on employee engagement, urging leaders to address instructional needs effectively. Recognizing behavioral cues indicating disengagement is crucial for maintaining a positive work environment. Strong team engagement leads to improved customer experiences, with morale indicators reflecting underlying issues affecting performance.

Addressing feedback from frontline staff positively impacted customer satisfaction levels according to Williams. Traits essential for leaders in customer-centric roles include empathy, strategic problem-solving abilities, data-driven decision-making skills, and fostering team engagement. Promoting transparency within organizations is vital for cultivating environments where employees feel safe for enhanced customer interactions.

Learn more about how to Hire, Design, and Inspire your High Performing CX Team – Free Resource


People Risk Consulting (PRC) is a human capital risk management and change management consulting firm located in San Antonio, Texas. PRC helps leaders in service-focused industries mitigate people risk by conducting third-party people-centric risk analysis and employee needs assessments. PRC analyzes and uses this data alongside best practice to make strategic recommendations to address organizational problems related to change and employee risk. The firm walks alongside leaders to develop risk plans, change plans, and strategic plans to drive the human element of continuous improvement. PRC provides technical assistance, education, training, and trusted partner resources to aid with execution. PRC is a strategic partner of TriNet, Marsh McClennan Agency, Cloud Tech Gurus, Predictive Index, and Motivosity.